Identity Verification Error Handling

If a user is unable to complete an identity verification transaction, consult the table provided below for further guidance. The table delineates the suggested user notice and subsequent actions corresponding to each type of failure.

Recommended User Guidance	Failed Liveness	Failed Biometric Match	Failed Document Liveness	Failed Barcode Security	MRZ/OCR Mismatch
Prompt user to move to better lighting (well-lit face, no glare in camera no bright lights behind the user) Environmental factors are the key cause of false rejects.	x	x
Prompt user to change background	x
Prompt the user to ensure that the document is well-lit and on a neutral background (no patterns and should contrast with the document)		x	x		x
Avoid glare on the document		x	x		x
Prompt users to ensure they are using the original document and not a copy			x
Prompt the user to ensure the document fills the capture guides			x		x
Ensure the document is clean and unobstructed					x
Inform the user you were unable to verify the authenticity of the document			x	x	x